I recently had the educational experience of working with a builder best avoided. Let’s call him El Malo.
There are some builders who are disorganised, have trouble, make mistakes, or get the quote wrong. Like El Feo. It’s bad luck to get a builder like that but with enough flattery, threats or bribery you can usually get 95% of the outcome you were hoping for.
Builders like El Malo are not like that. When they take on the job, they have no intention of delivering what they think will be a good scheme. They only want to take your money. They make for the horror stories of the building trade.
El Malo is looking out for clients who need work and can be fooled into paying out money without the work being done. He then offers them a low price, an early start but also an emotional connection. He then convinces the client to hand over increasingly large amounts of money, sometimes for no visible site progress. As long as the money keeps coming, so do the promises. Whenever the client behaves the way El Malo wants, he tells them what they want to hear. Whenever the client asks questions or delays payment, El Malo responds with threats – risks to the project, danger of delay, aggression or intimidation. The client wants to believe the promises and is afraid of the bad side. This is how after months of disaster, the client can still be handing over money.
Is your builder like El Malo or are you just stuck with an El Feo? One is a bit incompetent, the other malevolent. If your builder has no address, or a fake address, no landline, no Google history, no paper invoice, no company number these are danger signs. Also look out for a really low price and early availability. But what are the killer tells that you are being double crossed? The key is that you are being emotionally manipulated into believing the lies. Try this. Ask your builder to do something extra that you know should cost money – El Feo will try to charge you or avoid adding it to the contract, El Malo will use it to control you – it’s no problem, no cost, but it will make it more important that you make the next payment.
What you can do
Say goodbye to your money and your project. Don’t make it worse. If you try to negotiate or confront El Malo, he will look for your emotional vulnerability. Go to trading standards or citizens advice. You can try to go to court, but make sure trading standards are on board. With no contract, no address or even the name of the builder you have a problem. Warn your neighbours.
El Bueno can give you a reference. He (or she) is not the cheapest. You will get a letter contract or a written agreement with a real address. You will pay VAT (unless it is a specialist micro project business like stained glass or Minton floor restoration). If you want to hire them, you will wait. If you want something extra, it costs money. El Bueno gives you a payment schedule, which can include a deposit, but the payment stages and amounts are defined. El Bueno wants to get the job done and make a profit but they also want to walk away knowing that you will give them a recommendation.